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A super (superintendent) is the field worker who gives the daily report. They never log in — SiteSuper reaches out to them. This page covers everything about setting them up well.

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Create a super

  1. In the sidebar, click Supers → Add Super.
  2. Fill in the profile and contact preferences (below).
  3. Save — you land on the super’s detail page.

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Profile fields

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Full name
required
The super’s name, e.g. John Smith. Used in the call/message script.
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Phone
required for calls/SMS
The number SiteSuper calls. Choose the country (defaults to 🇨🇦 Canada) and enter the number — it’s stored in international E.164 format (+16045550100) and validated inline. An invalid number blocks the save.
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Email
optional
Enables email-based report requests and lets the super reply by email to file a report.
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Text Message Number
optional
Only needed if the super’s SMS number is different from their voice line (common with dual-SIM phones). If left blank, SMS uses the voice number.
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WhatsApp
optional
The super’s WhatsApp number, if you’ll use that channel.

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Contact preferences

These decide how SiteSuper reaches the super at the scheduled time.
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Primary method
phone, sms, whatsapp, or email — the first channel tried.
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Fallbacks
Up to two ordered backup channels, used if the primary doesn’t produce a report within the callback window.
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Callback timeout
How long to wait (default 15 minutes) before moving to a fallback. On a phone call, if SiteSuper hits voicemail it sends an SMS asking the super to call back, then retries before falling back.
Per-schedule overrides let you use different channels at different times — see Schedules. The global preferences here are the default.

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Test every channel

Before relying on a schedule, verify each channel works.
  1. On the super’s Profile tab, each contact field shows a Send test link when a value is present.
  2. Click it — SiteSuper sends a real test through that exact channel (a test call, or a short test message).
  3. You’ll see Sent ✓ on success, or the specific error if something is misconfigured.
WhatsApp outbound uses a pre-approved Meta template — free-form WhatsApp messages are blocked by Meta until the recipient replies first. The test sends that template, so it mirrors a real scheduled WhatsApp dispatch.
WhatsApp is two-way. Once a super replies, the AI agent holds a natural back-and-forth to collect the report — the super can send photos (captured automatically), ask what today’s goals or working hours are, and even add or correct a contact, all in the same chat.

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Assign to projects

Supers are organization-wide and assigned to the projects they work on.
Open the super’s Projects tab → Add to project… → pick a project. The super is assigned and gets a dedicated ingest email for that project (any email they send there becomes a report).
The workspace Supers list shows a Projects column with a badge per assignment. Every super has a unique public report link (/report/<token>), shown on their detail page. They can open it in any browser and submit a report directly — a universal fallback that needs no app and no login.

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Suspend or delete

  • Suspend — set the super’s status to inactive to halt all dispatch while keeping their history. Reactivate any time.
  • Delete — permanently removes the super and their schedules and reports. Prefer suspend unless you’re sure.