Core concepts

SiteSuper has a small number of concepts. Once these click, everything else follows.

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Organization

Your top-level account — also called a workspace. It holds:

• Billing & credits — one balance for all your projects.
• Team members — the managers and owners who log in.
• Supers — your superintendents (shared across all projects).
• Projects — the individual job sites.

Most companies need exactly one organization. You’d create a second only to fully separate another company or billing entity. The organization switcher sits at the top-left of the app.

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Project

A project is a single job site or crew (internally called a “team”), e.g. Yorkville South — Phase 2. Projects organize:

• Which supers are assigned and reporting.
• The project’s document folder (Drive or SharePoint) and AI-built schedule context.
• Reports, variances, action items, and the weekly summary.

A super can belong to many projects at once.

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Super

A superintendent is the field worker who provides the daily report. Key things to know:

• Supers do not log in. SiteSuper reaches out to them on a schedule.
• Each super has contact details (phone, email, SMS number, WhatsApp) and contact preferences (a primary method plus fallbacks).
• Supers live at the organization level and are assigned to one or more projects.

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Schedule

A schedule defines when and how SiteSuper contacts a super, and for which project:

• Days and time (in the site’s timezone).
• The channel — by default the super’s primary/fallback methods, optionally overridden per schedule.
• The project it belongs to — so the conversation and report are attributed to the right job. A super on multiple projects has a schedule per project.

A super can have multiple schedules (e.g. a weekday morning call and a Saturday SMS). You don’t define questions per schedule — SiteSuper drives the report from the project’s planned work and open variances (see Schedules).

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Contacts

Contacts are the external people on a project — trades, subs, suppliers, inspectors, engineers, owner reps. They’re attributed to a project, power variance follow-up (who gets chased when something slips), and can be added or corrected by the AI from the field. See Contacts.

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Reports, variances & action items

• A report is a single captured update from a super, parsed into structured sections.
• A variance is an issue the AI detects from reports (e.g. progress behind schedule, a missed inspection, a material shortfall). Variances can trigger automated follow-up chains.
• An action item is a task assigned to your team off the back of a variance.

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Roles

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Credits

Outbound actions consume credits: New accounts start with $10 in free credits. Top up any time from Settings → Billing, and optionally enable auto top-up so dispatch never stops mid-day.